Shipping & Delivery
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for 1-2 business day delivery. International shipping times vary by destination but generally take 7-14 business days.
Do you offer free shipping?
Yes! We offer free standard shipping on all orders over $50. For orders under $50, a flat shipping rate of $4.99 applies. Free shipping is automatically applied at checkout when your order qualifies.
Can I track my order?
Absolutely! Once your order ships, you'll receive a confirmation email with your tracking number. You can also track your order by logging into your account and visiting the "Order History" section.
Returns & Exchanges
What is your return policy?
We offer a 30-day return policy from the date of delivery. Items must be unused, in original condition, and with all tags attached. Returns are free for US customers - we'll provide a prepaid shipping label.
How do I initiate a return?
To initiate a return, please log into your account, go to "Order History," select the item(s) you wish to return, and follow the prompts. If you checked out as a guest, use our Return Portal with your order number and email address.
When will I receive my refund?
Refunds are processed within 3-5 business days after we receive your return. The refund will be issued to your original payment method. Please allow additional time for your bank or credit card company to process the refund.
Payment & Security
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, Google Pay, and Shop Pay. All payments are processed through secure, encrypted channels to ensure your information is protected.
Is my payment information secure?
Yes, your security is our top priority. We use industry-standard SSL encryption to protect your personal and payment information. We are PCI DSS compliant and never store your complete credit card information on our servers.
Do you offer installment payments?
Yes! We offer installment payment options through Klarna and Afterpay. These options are available at checkout for qualifying orders. You can split your payment into 4 interest-free installments paid every two weeks.
Product Information
Are your products authentic?
Yes, we guarantee that all products sold on our website are 100% authentic. We work directly with brands and authorized distributors to ensure product authenticity and quality. Every item comes with manufacturer warranties where applicable.
How do I know what size to order?
We provide detailed size charts for each product category. You can find these charts on product pages under the "Size Guide" tab. If you're between sizes, we recommend sizing up. Remember, we offer free returns if the fit isn't perfect!
Do you offer product warranties?
Most of our products come with manufacturer warranties that range from 30 days to lifetime coverage, depending on the brand and product type. Warranty information is provided on product pages and included with your purchase documentation.
Still have questions?
Our customer support team is here to help you with any additional questions you might have.